CANCELLATIONS, RESCHEDULES, AND NO SHOWS
At Touchups Salon, we understand that life happens - from sick kids to car trouble or unexpected work issues. We do our best to be flexible, while also respecting the time and livelihood of our stylists and clients.
Appointment Changes and Fees
The following fees apply for last-minute changes:
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Cuts/Styling: $25 fee for cancellations, reschedules, or no shows made less than 24 hours before the appointment.
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Colors: $50 fee for cancellations, reschedules, or no shows made less than 24 hours before the appointment.
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Important: Balayage, color correction, and extensions follow a different policy. Changes or cancellations must be made at least 72 hours before your appointment to avoid losing your deposit. (See Specialty Service Deposits below for more info.)
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Card on File
All bookings will require a card on file. Your card will only be charged in the event of a late cancellation, reschedule, or no-show.
How to Cancel or Reschedule
If you need to make a change, please contact us at least 24 hours in advance to avoid a late fee. You can reach us anytime by:​
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Call: (480) 840-5542​
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Text: 1 (855) 931-2836​
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Email: info@touchupssalon.com
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We accept messages after hours - as long as we receive your message 24+ hours before your appointment, no fee will be charged.
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Emergenices
We completely understand that true emergencies happen. If you're sick or dealing with something urgent, please let us know and we'll do our best to work with you.
SPECIALITY SERVICE DEPOSITS
For balayage, extension, and color correction appointments, a deposit is required to hold your appointment time.
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The deposit will be applied toward your total at checkout on the day of your appointment.
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If you cancel or reschedule with at least 72 hours' notice, your deposit will be fully refunded.
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If you cancel or reschedule with less than 72 hours' notice, your deposit will be forfeited.
PAYMENT & GRATUITY
We accept cash, all major credit cards, Apple Pay, and Android Pay! Gratuity is not included in our pricing, but we do accept tips on credit card purchases as well as in cash.
STYLIST LEVELS
Our stylists work on a level system, which means our pricing for hair services is tiered to reflect their expertise. The prices quoted are the starting price for the service, and may be higher depending on the stylist.
CONFIRMATION EMAILS AND TEXTS
As a courtesy, we will EMAIL and TEXT you to confirm your service appointments 72 and 24 hours prior to your appointment date.
Please note that these reminders are a convenience. It is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments, and the cancellation fee.
CHILD SAFETY
We understand how hard it is finding time to spend for yourself, and that our clients' "me time" is important! We also understand that your “me time” does not always align with your appointments. However, our policy prohibits unsupervised children in the salon. In the event you must bring a young child into the salon, please ensure that they will be supervised, as our salon cannot provide childcare. Well-behaved children are always welcome to sit in our waiting areas, but some appointments can last up to 4 hours or more, and we're sure small children would not enjoy sitting still for so long.
Our salon is not child-proof. Sharp instruments, hot styling tools, chemicals and a busy and congested service area make for a potentially dangerous environment for young children. It is for these reasons that we politely ask our clients to find childcare if at all possible before their appointments. Thank you!
Thank you for viewing and supporting our policies!
